S9E12
Customer Loyalty
⚠ Spoiler alert This recap gives away what happens in this episode.
Episode Summary & Review
Summary
The office believes that Erin and Pete have feelings for each other; Jim misses his daughter’s recital because of a business meeting.
Our Take
This one runs on two awkward romances, and only half of it lands. Jim and Pam’s fight over the missed recital feels painfully real and gives the season some genuine stakes, even if it’s uncomfortable to sit through. The Erin and Pete stuff is thinner and mostly coasting on sweet glances. Worth watching for the Halpert drama alone, just don’t expect the B-story to pull its weight.